Cancellation and Refund Policy
Our Commitment
We strive to ensure your complete satisfaction with every Aurora Amor purchase.
Refund Policy
- 30-day return window from date of purchase
- Items must be:
- Completely unused
- In original, pristine condition
- Returned in original packaging
- Promotional, discounted, or ambassador program items are non-refundable
- Full refund processed to original payment method within 5-7 business days
Order Cancellation
- All sales are final once order is placed
- Orders are processed immediately for shipping
- No cancellations accepted after order submission
- If you wish to return an item, contact customer service for return authorization
Sizing and Exchanges
- Contact support team to initiate size exchange
- Promotional or discounted items are not eligible for size or color exchanges
- Exchanges subject to current inventory availability
Shipping and Customs
- Customer responsible for return shipping costs
- International customers are solely responsible for:
- Customs fees
- Import taxes
- Potential customs clearance issues
- Georgia Valentino not liable for international shipping complications
- No refunds issued for customs-related problems
How to Initiate a Return
- Contact customer service at support@auroraamor.com
- Receive return authorization number
- Package item carefully in original packaging
- Include all original materials
- Ship to provided return address
Customer Support